Zoom Introduces Zoom AI Companion
Zoom AI Companion (formerly Zoom IQ), the company’s generative artificial intelligence (AI) digital assistant, is now included at no additional cost for customers with the paid services in their Zoom user accounts.
AI Companion reinforces Zoom’s vision to deliver limitless human connection on one platform, empowering people by increasing their productivity, enhancing their skills, and improving team effectiveness—according to the company. Zoom also announced that Zoom IQ for Sales, its conversational intelligence software, will be renamed Zoom Revenue Accelerator.
Zoom says its federated approach to AI delivers high-quality results and lowers costs by dynamically incorporating its own large language models, along with third-party models such as Meta Llama 2, OpenAI, and Anthropic. Zoom customers can expect to see AI Companion throughout the entire platform, from Meetings, Team Chat, Phone, Email, and Whiteboard, with additional features on the roadmap.
Watch the video below to learn more about Zoom AI Companion.
“We are transcending the hype in generative AI by delivering tangible products and disrupting the industry’s pricing model, making it easy for businesses and people like you and me to leverage generative AI’s full benefits in our day-to-day work,” said Smita Hashim, chief product officer at Zoom. “We were founded on doing what’s right for our customers, and we firmly believe that offering Zoom AI Companion at no additional cost to our paid Zoom user accounts delivers tremendous value as we all navigate the challenges facing us today. We are excited to see our customers and users start using AI Companion and about our strong roadmap for further innovation underpinned by a commitment to responsible AI.”
Zoom’s goal is to invest in AI-driven innovation that enhances user experience and productivity while prioritizing trust, safety, and privacy. In August, Zoom shared that it does not use any customer audio, video, chat, screen-sharing, attachments, or other communications—like customer content (such as poll results, whiteboards, or reactions) to train Zoom’s or third-party artificial intelligence models. Additionally, AI Companion is turned off by default—account owners and administrators control whether to enable these AI features for their accounts. Zoom provides admins and users control and visibility when AI features are being used or activated. The company claims that by putting its customers’ privacy needs first, Zoom is taking a leadership position, enabling its customers to use AI Companion and its capabilities with confidence.
Users will be able to access AI Companion from within their existing workflows such as within Zoom Meetings, Zoom Team Chat, and Zoom Whiteboard for capabilities such as Meeting summaries, Team Chat compose, and Whiteboard generation. Starting now, users can additionally have interactive capabilities with AI Companion via a side panel by accessing these directly within the Meetings experience; this capability will expand across the Zoom platform in spring 2024, as capabilities are added.