Help Lightning, provider of remote visual assistance software, has acquired Fieldbit, an augmented reality-enabled platform.

“Today’s announcement represents another exciting milestone for Help Lightning and more good news for our more than 200 customers who benefit every day from our AR-enabled solution,” said Gary York, CEO of Help Lightning. “The acquisition of Fieldbit is an important step in fulfilling our vision to provide instant access to expertise, delivering dramatic improvements in first time fix rates, resolution times, and customer satisfaction.” 

With Fieldbit, Help Lightning customers will benefit from access to additional capabilities to enable real-time, expert-led problem solving while also supporting a variety of self-help scenarios. The combined solution will include an industry-leading set of capabilities like remote video collaboration and technical support, 3D annotation, a merged reality feature, knowledge capture and share, work instructions including operational and safety procedures, and augmenting real-time data from IoT platforms.

According to the company, the acquisition improves support for the ever-expanding needs of enterprise customers who depend on its services, and Fieldbit brings depth and breadth in comparison to other solutions on the market—allowing the combined power of the companies to meet the needs of today’s global enterprises.

“From the beginning, our vision at Fieldbit has been to be at the forefront of technology so we can provide the most advanced AR solutions for our customers,” said Evyatar Meiron, CEO of Fieldbit. “With our strong footprint in the energy, utilities, and manufacturing industries, and together with Help Lightning’s ability to create and expand customer value, we are now able to bring unparalleled expertise and powerful capabilities to create positive outcomes for our customers.”