22Miles has unveiled three AI tools—AI 3D Map Generation, AI Widget, and Offline AI—to accelerate deployments, enhance user experiences, and contain costs for 22Miles wayfinding customers. 22Miles says the debut of these tools marks a milestone in the company’s commitment to innovating cost-effective, impactful AI features for its core business applications.

“At 22Miles, we recognize the challenges of adopting AI tools, yet we firmly believe these advancements are too valuable for companies to forego,” said Joey Zhao, co-CEO and founder of 22Miles. “We’ve designed our newest AI features with practicality in mind, and we’re proud to empower our customers with easy-to-deploy, cost-effective, and highly impactful experiences for their wayfinding solutions.”

The company says customers can now enjoy simple, fast, and affordable deployment of AI-powered wayfinding and conversational AI solutions designed to enhance user experiences while addressing cost and deployment pain points.

AI 3D Map Generation

Interactive mapping has long been a cornerstone in guest experiences, empowering users to navigate and explore venues, event,s and campuses with confidence. 22Miles claims AI 3D Map Generation sets a “new standard for efficiency and precision with faster-than-ever design and deployment of interactive wayfinding maps.”

Compared to manual mapping, the AI-driven approach slashes mapping time by 50 to 80 percent, optimizing efficiency while upholding exceptional precision. Operating on the hardware-agnostic 22Miles content management system (CMS), the maps bring advanced wayfinding capabilities to kiosks, signage, and mobile devices alike. The maps adhere to ADA compliance standards and support users in navigating even the most complex spaces with ease.

22Miles AI Widget for CMS

AI Widget for CMS brings the 22Miles AI Assistant to mobile wayfinding customers seamlessly through the 22Miles CMS platform. With a simple drag, drop, and publish action, the AI widget simplifies the process of adding conversational AI to wayfinding deployments.

22Miles customers can configure the tool with their preferred greetings, error messages, and ChatGPT accounts. Then, they can deploy and offer customers an AI chatbot, which uses a proprietary training process with live data integration for accurate, context-aware, multilingual outputs to user questions. No additional configuration is required, streamlining the setup process for optimal user engagement and functionality.

Offline AI

22Miles also introduces a new Offline AI system to make instant responses accessible from anywhere, even without Wi-Fi or cellular connection. Offline AI enables customers to offer a conversational AI chatbot within a downloadable AI app that occupies as little as 77MB of storage.

Because it leverages a proprietary AI model, Offline AI is notably faster than online GPT responses—nearly instantaneous—while keeping customer data secure with local storage. Offline AI also offers predictable pricing regardless of query volume since it does not rely on tokens or pay-per-query like popular online AI models.

The rollout of these features complements the latest AI releases from 22Miles, which aim to improve customer interactions. 22Miles remains committed to advancing AI-powered wayfinding and content management solutions. In Q2 2024, 22Miles plans to release additional updates to its proprietary model and token security improvements for its highly secure online application.

To learn more about the new features, click here or visit 22Miles at InfoComm 2024 in Booth W2370.

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